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Refunds, Returns and Exchanges must follow Adagio Beauty Supply guidelines.
No warranty will be issued if receipt is not present. If issues arise, solutions are at Adagio Beauty Supply discretion.
Methods of payment
We accept: Visa, MasterCard and American Express.
Please have credit card and billing address available when order is placed. All online orders must be paid with a credit card at the time of purchase. Second party credit cards are not accepted. Mail-in orders If you would like to prepay your order with check or money order, send your completed order form and payment to:
Adagio Beauty Supply
7366 East Shea Blvd.
Scottsdale, AZ 85260
Email services
With each order we will confirm your email address. This will ensure you will receive instant tracking of your order and notification of all sales. You can opt out of our email program any time.
Missing items
Claims for missing items must be received within 48hrs from receipt of order.
Back orders
At times, products may need to be back ordered. When the total of back ordered items is $50.00 or more, we will ship your complete back order to you as soon as possible, and we will pay all shipping fees (furniture and equipment excluded). We will contact you via email if your backorder has not been filled within 10 business days. You must have an email address on file in order to be eligible for the back order program.
Returns
If any product is not 100% satisfactory simply return it within 14 days for a full credit or refund of purchase price with no hassles.
*Please allow 10 business days for your credit card refund to process upon receipt of your return. A 30% restocking charge may be applicable. This fee may be increased on items that are either damaged or used. Incomplete displays and partial kits will not be refunded or returned. Credit issued only for merchandise returned.
NO Refund or Exchange on ELECTRICAL ITEMS (i.e. Clipper, trimmer and dryer)
NO Refund or Exchange on SCISSORS
NO Refund or Exchange on FURNITURE
NO Refund or Exchange on SPECIAL ORDERS
NO Refund or Exchange on HAIR PIECES
NO Refund or Exchange on TANNING LOTIONS, BRUSHES, COMBS
Damages
Do not sign for shipments until you have thoroughly inspected for damage. Visible damage to cartons must be noted on the freight bill. We can not be responsible for shipments that are not signed for as damaged. Do not dispose of the box of packaging material until items have been fully inspected for damages or defects.
Reports for visible or concealed damage must be made within 24 hours of receipt to 480.836.9562 Monday to Friday, 9am to 6pm Eastern Standard Time (EST). Upon confirmation of an available replacement product(s), the buyer must then send the damaged product(s) back to us. Once the damaged product(s) has been received, we will replace the product(s) and have it shipped back to the buyer at no additional cost. We welcome exchanges of products following the warranty of specific supplies within 14 days of purchase. Products to be exchanged need to be returned in its original, unopened packaging in re-sellable condition. If shipping is required, the cost of shipping would be the responsibility of the buyer. For all exchanges, a copy of the original invoice needs to be included.
Warranty
For warranty purposes please keep a copy of the original invoice along with the warranty card.
Shipping Information
For clients in the Arizona, we offer delivery services at a rate of $5.50 to $10.00 per trip depending on specific areas. Please inquire at the time of order placement, the availability of our delivery service to your salon. For any order exceeding $150, we will cover shipping and handling charges, with the exception of oversized shipping items. For oversized items, you will be informed of exact shipping charges via telephone within 2 business days or less. Please ensure that your contact information is accurate. Please note that for all over-sized orders, neither your order nor your credit card will be processed until we receive your confirmation of the final order total with the adjusted shipping charge. For security reasons, our sales associate will require your identification information during the confirmation call.
Sales Tax
All applicable sales taxes will be added to your order. Customers must acknowledge which items are for resale (non taxable) at the time the order is placed with Tax ID number.
Shopping Online
To ensure your security and privacy, our sales associates will ask for confirmation information from you prior to each transaction. Please ensure your contact number is up-to-date. If we are unable to contact you, the transaction will not be completed. Products purchased subject to reconfirmation of availability. Images of products may not be exact. Prices subject to change without notice.
Further inquiries
Should you still have any unanswered questions, please fill in your email address and include a brief message in the form below. If you are contacting us regarding order related questions, please include your User ID and Order Number in the message. |
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